Refund & Payment Policy

Thank you for choosing GGChats, a business messaging, customer relationship management, AI automation, and communication platform available at https://ggchats.io.

This Refund & Cancellation Policy explains the conditions applicable to subscription payments, renewals, service cancellations, billing disputes, and refund requests.

By purchasing a GGChats subscription, you agree to the applicable subscription terms and acknowledge this policy, subject to your rights under applicable law.

We encourage customers to review the available features, subscription prices, and billing terms before purchasing a plan.

GGChats provides access to software services through subscription plans and may offer additional paid features or services.

Subscription fees are generally non-refundable once the applicable paid service period has started, except where a refund is required by law or approved under this policy.

Refund requests may be considered in circumstances including:

• Duplicate payments: The same subscription or transaction was charged more than once in error.
• Incorrect billing: A verified billing mistake resulted in an incorrect charge.
• Technical service failure: A significant issue attributable to GGChats materially prevented access to the purchased service and could not be reasonably resolved.
• Unauthorized transactions: A payment was processed without authorization, subject to investigation and applicable payment-provider procedures.
• Legal requirements: A refund is required under applicable consumer protection or other relevant laws.

Submitting a refund request does not automatically guarantee approval. Each request will be assessed based on the circumstances, supporting evidence, applicable terms, and legal obligations.

Customers may request cancellation of their subscription through available account-management options or by contacting billing@ggchats.io.

Unless otherwise stated in the applicable plan terms, cancellation generally prevents future renewal charges and does not automatically entitle the customer to a refund for the current paid subscription period.

Where technically available and permitted by the applicable plan terms, customers may continue using their paid features until the end of their existing billing period.

To avoid unintended renewals, customers should submit cancellation requests before their next scheduled billing date.

Cancellation does not automatically remove any outstanding charges that became payable before the cancellation took effect.

GGChats may occasionally offer free trials, promotional subscriptions, discounted plans, or limited-time offers.

The eligibility requirements, duration, features, and billing conditions of an offer will be determined by the terms presented when the offer is made available.

Where a free trial converts into a paid subscription, applicable charges and renewal conditions should be disclosed before the customer becomes responsible for payment.

Promotional discounts generally apply only to the specified subscription period unless the promotion expressly states otherwise.

Upgrades, downgrades, and changes between subscription plans may result in additional charges, credits, or adjustments according to the billing terms displayed when the change is requested.

GGChats may integrate with third-party services, including messaging providers, AI platforms, payment gateways, and other external applications.

Certain third-party services may charge separate fees based on usage, subscriptions, messaging volume, API requests, or other factors.

Unless expressly included in the purchased GGChats subscription, charges imposed directly by third-party providers are governed by those providers' respective billing and refund policies.

GGChats cannot guarantee refunds for payments collected independently by third-party services.

Customers are responsible for reviewing the pricing and billing conditions of any external services they choose to connect to GGChats.

Customers who believe they are eligible for a refund should contact our billing team using the information below:

Billing email: billing@ggchats.io

Email subject: GGChats Refund Request

Please include the following information where available:

• Registered GGChats account email address.
• Workspace or business name.
• Payment date and transaction reference.
• Subscription plan or service purchased.
• A clear explanation of the refund request.
• Relevant screenshots, invoices, or supporting documents.

Our team will review the information provided and may request additional details to verify the transaction.

If a refund is approved, it will generally be returned through the original payment method where supported by the payment processor.

The time required for an approved refund to appear in the customer's account depends on the payment provider, bank, and applicable processing procedures.

Please do not send complete payment-card information, passwords, or other sensitive credentials by email.

For billing questions, subscription cancellations, payment disputes, or refund-related inquiries, please contact GGChats.

Platform: GGChats

Website: https://ggchats.io

Business location: Abu Dhabi, United Arab Emirates

Business address: Office 301, Al Gaith Tower, Hamdan Street, Abu Dhabi, UAE

Billing support: billing@ggchats.io

General support: support@ggchats.io

GGChats may update this policy from time to time to reflect changes in our services, billing arrangements, or applicable legal requirements.

The latest version will be available at https://ggchats.io/legal/refund.

Nothing in this policy is intended to exclude or restrict any refund or consumer rights that cannot lawfully be excluded under applicable legislation.

Please contact us before initiating a chargeback — we resolve 99% of billing issues inside 24 hours. Initiating a chargeback without first contacting us will result in account suspension and a chargeback fee equal to the disputed amount.

Billing questions: billing@ggchats.io

Median reply time: 2 hours during business hours.